How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Kewler LLC, guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit. You must receive a Return Authorization Number (RA#) from Kewler LLC, prior to sending your return.
New and Un-opened Returns within 30 days
We will gladly accept new products, returned in original packaging and in a resellable condition, within 30 days from the date of shipment. Customer is responsible for return shipping costs. Items returned after 30 days will incur an additional Restocking Fee. Items over 90 days may not be returned. Items shipped directly from our manufacturer must be returned within 30 days and may incur additional charges or be subject to additional requirements/policies.
Defective/Damaged Products
Although we carry high quality products, we recognize that occasionally a defective or damaged unit may be received. Damaged shipments must be returned within 15 days. Inspect all items upon receipt. Call us immediately for any damages or returns and retain packing slip and all packing materials. We will gladly replace or repair the item at no additional cost to you if it is returned within 30 days of the date of receipt. Please call customer service at 1-919-386-1118 for assistance.
Non-Returnable Items
For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
How to Return Non-Defective Products
All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:
- Call 1-919-386-1118 and ask for Customer Service. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back a product.
- Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
- Using a good carton, return package via insured US Mail, UPS or FEDEX.
Send returns to:
Kewler LLC,
404 Greenwood Cir,
Cary, North Carolina 27511
- Keep a record of shipment until you have received credit or replacement merchandise.
LIMITED ONE-YEAR WARRANTY on Kewler LLC manufactured products only
We warrant only to the original purchaser that this product will be free from defects in material and workmanship under normal use and care for a period of 1 year from the date of purchase. Our obligation under this limited warranty shall be limited to repairing the product or, at our option, replacing it with a comparable new or reconditioned product. This limited warranty does not apply to normal wear. This limited warranty does not include shipping costs. Repairs will be completed within a reasonable period of time and the product will be returned.
Our liability is limited to the repair or replacement described above. This limited warranty is extended to the purchaser in lieu of all other remedies, including incidental and consequential damages. Some states do not allow limitations on how long an implied warranty lasts or for the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Products in need of repair should be returned directly, postage prepaid, to our Authorized Service Center, not to the dealer from whom they were purchased, together with U.S. $9.00 in check or money orders only to cover return postage. Be sure to pack the product carefully and to print your name and address both inside and outside the package. The package should be addressed to:
Kewler LLC, 404 Greenwood Cir, Cary, North Carolina 27511 This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Applicable in the U.S.A. only. |
